Respecting your privacy

The Website is owned and operated by Highways England. We can be contacted via the Highways England Customer Contact Centre on 0300 123 5000.

Alternatively, you can email your inquiry to

By accessing and using the Website you are agreeing or have agreed to be bound by the Website Terms and this Privacy Policy and you consent to Highways England holding, processing and transferring your email address as set out herein. Highways England may at any time modify, recover, alter or update this Privacy Policy.

Unless otherwise stated, the Website does not automatically store or capture personal information.

The Website will record your e-mail address and other information only if volunteered to us by you. This shall be treated as proprietary and confidential.

We may use your information to notify you about updates to the Website or as a means of communicating abnormal load notifications under some circumstances where you choose this type of communication.

This privacy statement only covers the Highways England web site at Links within this site to other web sites are not covered by this statement.

If you want to know whether any information is held about you, please see our policy under the Data Protection Act 1998.

If you do not agree to the terms and conditions of this Privacy Policy, you must not use this Website.

Electronic Surveys and Personal Information

Highways England occasionally operates electronic surveys on our website, sometimes in conjunction with our contractors. The information you provide will be kept in a secure environment only accessible by Highways England and the specific contractor(s) working with us on that project.

The information you submit will only be used for the purpose specified in the survey. Personal details are collected only to ensure entries are not duplicated and in order to contact respondents and any potential prize winners if necessary. All personal details will be deleted at the end of the survey analysis period unless otherwise stated.

Your personal information will not be shared with any other individuals or organisations unless otherwise stated.